I received this product awhile ago, but the distillate was a little messy since I didn't let the stuff settle to the bottom after opening it. The substance was on the side in the box, so the distillate got all over the place losing a little bit when I opened it. I expressed my concerns about the product/problem I had, and told them to consider putting some form of plastic lid or something over the top of the jar in the future, so the stuff inside isn't all stuck to the top of the lid which can tend to get all over after opening the product. They resent me my whole order when I just asked for a couple of grams more back. Great customer service. Not to mention I believe this is the best CBD I've tried to this date. I can actually feel it chill out my anxiety way better than tincture. I put a little dab in my orbit with some live resin badder or sugar, and it's amazing. I'm chill as a cucumber when I'm on it,and get all the benefits of the THC without getting any anxiety or paranoia which has triggered me from high concentrates in the past. Great product, and customer service. I'd give them 10 stars if I could. Great company and people that actually care about their products. They're even supposed to be in the process of putting some sort of lid to cover the substance from getting all over now, and being messy. Only thing I would recommend until that's done, which it may be already, is let everything settle to the bottom before opening the products until they've made some sort of changes to stop stuff from getting all over when opening the products