Quick answers to what people ask us most. Anything not here, text me at 424-666-5929. — Bret
When will my order ship?
We ship in the order orders are paid. You get tracking by email, and by text if you want it (text the word tracking and your order number to 424-666-5929), the moment your box moves. If it’s been more than a few business days, text us and we’ll tell you exactly where it is.
Do I need a code?
No. Eligible products get their discount automatically in the cart, so the price you see at checkout is the price. Sizes of 100 g and up are flat wholesale prices with no code. One discount applies per item.
How do I get free shipping?
Your cart shows exactly how far you are from free shipping. Add to your cart and the number updates as you go.
Where do you ship?
Most states. Colorado orders for THC products go through our wholesale side instead — text us and we’ll set it up. If your state has a rule that affects an item, we’ll tell you before it ships.
Are your products lab tested?
Yes. Every batch is third-party tested. Ask for the COA for your batch and we’ll send it.
Which product should I buy?
Start with how you use it, or read isolate vs diamonds vs live resin.
How do I reorder?
Log in to your account and hit Reorder on any past order. Your cart builds itself.
Something’s wrong with my order.
Text 424-666-5929 with your order number and what happened (missing item, damaged, wrong size). A photo helps. A real person answers.
Do you sell wholesale?
Yes. 100 g+ sizes are on our bulk page, and for a kilo or more, or buying for a shop, see wholesale or text us the amount.
Is there a customer community?
Yes, with your same login: vivimu.com/community.