The following states do not allow Delta 8 or Delta 10 shipments:
- North dakota
- Rhode island
Nevada prohibits HHC purchases.Return/Refund Policy:
Unopened and unused orders can be refunded up to 30 days after purchase date.My card was charged twice, why?
It can be the case that your card was initially declined as a result of billing information being mismatched. The failed/pending charge will self-resolve in 3 to 5 business days and will drop off of your statement. If you have any additional questions, please reach out to your card issuer.I paid for overnight/two day shipping but it’s been longer than that, why?
The shipping speed selected at checkout determines how long the package will be in transit once it has left our facility, not for our fulfillment time. We have a usual fulfillment time of 24-48 hours, excluding weekends and holidays.
Our shipping cutoff time is 2PM Mountain time. Any orders submitted after this time are considered to be processed next day. Orders placed after 2PM MT on Friday will not be sent out until the following Monday the earliest. Once an order is processed on Vivimu’s end, the selected shipping speed at checkout will go into affect.
I bought an item today and I saw there was a sale last week, can you honor the sale price?
We cannot honor sale codes after the end date of the sale as advertised.
Please subscribe to our email list for the most up to date notifications on sales.
I made a purchase 7 days ago and just noticed the product went on sale today, can you honor the sale price?
A one-time price adjustment is offered on full-priced merchandise if the sale code is presented within 7 days of the initial purchase date.
Price adjustments are not offered on items purchased on sale with coupons or promotional discounts that have already been reduced.Do you guys wholesale?
Yes we do. For any orders over $10,000, please reach out to Contact(@)Vivimu.comDo we ship outside of the USA?
As of now, we only service the United States and its territories.