Dear Valued Users,
We are excited to announce that we have recently undergone some upgrades to enhance your shopping experience. As part of this transition, we have migrated from one platform to another. We want to ensure that you have a seamless transition to the new system, so we kindly ask for your attention to a few important details.
To ensure the security of your account, we kindly request that all users reset their passwords in order to log in to the website. This password reset is a one-time requirement and will help us protect your personal information. Please visit this page to reset your password. If you encounter any difficulties during this process, our dedicated support team is available to assist you through live chat on our website or via email at support@vivimu.zendesk.com.
Are you a subscriber?
We would also like to inform our valued subscribers that due to the platform migration, it is necessary to reconfirm your subscriptions. To continue receiving your subscriptions without interruption. Follow these steps below
- Reset your password by visiting this page
- Login and access your subscriptions from my account page
- Verify if you can see the right products in your subscription plan. If you don’t see the correct products please browse the products and purchase the subscription again.
- If your subscription have the right products only update your payment method and you will continue receiving our awesome products.
We apologize for any inconvenience caused by these necessary steps, and we appreciate your understanding and cooperation during this transition period. If you have any questions, concerns, or encounter any issues, please don’t hesitate to reach out to us. Our support team is available to assist you and provide any necessary guidance.
Thank you for your continued support and trust in our services.
Best regards,
Vivimu Team
